Thank you for choosing Maya Trips. We’re honored to be part of your journey. Before confirming your booking, please take a moment to review the following terms and conditions.
Company Details
All bookings are handled by Maya Trips Pvt. Ltd., officially registered in Nepal.
Booking & Payment
- To confirm your booking, a non-refundable deposit of 30% of the total trip cost is required.
- For trips covering multiple destinations (Nepal, Bhutan, Tibet, and/or India), a non-refundable deposit of 40% of the total trip cost applies.
- The remaining balance can be settled on or before arrival in the trip starting country.
- Payments can be made via cash, credit/debit card, or bank transfer. A 3.5% bank charge applies to card payments or international transfers.
- We accept payments in major currencies (USD, EUR, INR, GBP, AUD, CAD, SGD, NPR) based on prevailing exchange rates at the time of payment.
- For your security, please ensure that all payments are made only to official accounts provided by Maya Trips. We cannot be held responsible for transactions made to incorrect or unauthorized accounts.
- You shall be responsible for ensuring all details on the booking confirmation are accurate and must notify Maya Trips immediately of any errors. Maya Trips is not liable for errors not notified within 24 hours of confirmation issuance.
- Sometimes, due to sudden changes in government taxes, fees, or similar regulations, the overall trip cost may increase. While such changes are beyond our control, we will inform you promptly and invoice the additional amount if applicable. You will have the option to cancel with a full refund excluding bank charges, if the surcharge exceeds 10% percent of the total trip cost. No price changes will be made within 30 days of departure.
Change of Dates
- You may change your travel dates up to 72 hours before your scheduled start date at no extra charge.
- All date changes are subject to availability. Any additional costs arising from third-party services (such as domestic flights or accommodation) will be added to your final balance.
- Changes requested within 72 hours of the start date may not be possible.
Cancellation Policy
- All deposits are non-refundable.
- Once your trip has commenced, no refunds will be provided for early return or unused services.
- Refunds related to third-party bookings (flights, hotels, etc.) depend on the policies of those individual providers.
Domestic Flight Delays
Due to Nepal’s diverse terrain and weather, domestic flights may occasionally face delays or cancellations. Any additional accommodation or related expenses in such cases are the responsibility of the traveler. Our team will always assist with rebooking and necessary arrangements to the best of our ability.
Itinerary Changes Due to Unforeseen Circumstances
In some cases, unforeseen situations such as weather conditions, natural events, political disturbances, or other force majeure events may require last-minute changes to the itinerary. Any additional costs resulting from such changes will need to be covered by the traveler. Maya Trips will do its best to assist and support wherever possible during such situations.
Travel Insurance
- It is strongly recommended for all travelers to have comprehensive travel insurance covering trip cancellation, medical expenses, emergency evacuation, and baggage loss.
- Maya Trips ensures insurance coverage for its guides and staff; travelers are responsible for their personal insurance.
Responsible Travel & Conduct
At Maya Trips, we travel with respect – for people, places, and cultures.
- We reserve the right to withdraw services in the event of abusive behavior, harassment, or misconduct toward our team, local hosts, or fellow travelers.
- We invite you to travel with kindness, curiosity, and an open heart. Our goal is to connect, not consume.
Photography & Media
Photos and videos captured during your trip may be used by Maya Trips for promotional purposes. If you prefer not to appear in such media, kindly inform us before or during the trip.
Passports & Visas
- Your passport must be valid for at least 6 months from your arrival date in Nepal.
- You shall ensure that you possess necessary visas, vaccinations, health certificates, and any other required documentation for the entire journey. Maya Trips provides general information but accepts no liability for refusal of entry or travel due to inadequate documentation.
- Visa on arrival is available at Kathmandu Airport. To save time and skip the queues, we recommend filling out the online form 15 Days in advance: https://nepaliport.immigration.gov.np/
Governing Law and Jurisdiction
These terms and any dispute arising from the booking shall be governed by and construed in accordance with the laws of Nepal. The courts of Nepal shall have exclusive jurisdiction.
Acceptance of Terms
By confirming your booking with Maya Trips, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
In Case of Emergency
Email: info@mayatrips.com
Phone:
+977 01-5970163 (Extension 247)
+977-970-480-5019 (Nepal)
+1 945-446-1237 (USA)
Maya Trips – Travel from the Heart
An Experiential Travel Brand